Marriott Louisville East

Booked thru trip.com. No option to add breakfast. So I had to pay for breakfast for 6 people. Cost me an additional $60. Breakfast was terrible. They were out of scrambled eggs, pancake syrup was watery. Server could barely understand and speak English. Last time I will book thru Trip.com.

The hotel was very nice and smelled really clean! We will def be back!

地理位置好，房間設施很新，適合商務出行

前台服務很熱情，業務熟練！

I recently stayed at this hotel and had a wonderful experience. The lobby is absolutely beautiful. Our room was nice, clean, and comfortable. Although we didn't eat here, there's a nice bar and restaurant on site. The gym is large, well-equipped and provides water bottles. While the pool was available, the hot tub was not in service.

most of the staff was very helpful and nice except the woman who checked us out. There are parking fees here which makes zero sense as there is literally nothing you can even walk to of relevance. I was not told of the fees when i checked in and she begrudgingly took it off my bill. Why is it so hard to be nice to customers in 2024?

I stayed at this hotel recently. The lobby smelled terrible, like a massive sewage backup. The rooms were not any better with very old and gross furniture. How many stains should a couch cushion have before it gets replaced? And is it impossible to vacuum the carpet? I was "upgraded" to concierge lounge so got to pocket a lot of free sodas and snacks.

Facility was very clean. Had a comfy bed and pillows. The kids enjoyed the pool. Hot tub was closed for renovation. My husband said it was one of the best fitness rooms he's been in. There was no free breakfast but has a restaurant on site. The was some minor aging in the room (mold in shower caulk). They are up front about the parking fee now. The room has a tiny refrigerator and no microwave. We appreciated the large parking lot (that also happened to be mostly empty since it was close to New Year) since we were travelling with a trailer. This hotel is definitely perfect for the business traveler. Minor things to be aware of if you're with a family. But, I would definitely stay here again.

It's not often that I leave a hotel disappointed. However, that's what happened here. I'm no where close to being an upper echelon traveler, but I do have Silver Elite status and I have a reasonable expectation of what type of service to expect. Check-in was quick. Very quick. Like verified my ID, had me pay and gave me my keys quick. No 'I see you'll be with us for X days', no 'Thanks for being a Marriott Silver member', no friendly banter at all. Nor any directions to the elevator. I'm not asking for a guided tour, but a simple 'Elevators are that way to the right', would have been nice. At this particular location, I purposely chose a higher floor since it was a good rate. I could have saved a few bucks by going lower, but I splurged. The room (King room/9th Floor) was very spacious and clean. The bed was very comfortable and there was plenty of space for my belongings and clothes. While I can appreciate hotels using the small refrigerators that require you to push a button to get them to chill quickly, I wish they'd go away. They never really seem to work correctly for me, but it's not anything that I'd ding a hotel for having. Refrigeration is a minor thing to be honest. The bathroom was large, shower items (Shower gel, shampoo and conditioner) were color coded (which is great for me because without my glasses, I can't read squat) and the faucet handle for the shower was at the opposite end as the shower head. More facilities need to design their showers this way. It's nice to get your shower nice and hot without having to get under cold water to adjust the temp. Which brings me to the disappointment of my trip, hot water. It's one of the items that I expect there to be plenty of when I travel. This was not the case during my trip. I was traveling solo, so when I go to take a shower, I expect there to be hot water. My definition of hot water is such that when I turn on the hot and let it run, I should not be able to keep my hand under it. Lukewarm water is NOT hot, not even close. The next day when went to take a shower, the best that I got was lukewarm water. It lasted long enough for me to clean the "important parts" and that was it. Maybe a couple of minutes in the shower tops. So I go downstairs and lodge my complaint. I was told that it would be looked into and fixed. So I leave for the morning and come back later in the afternoon. When I got my room, I could see that they had obviously been in and there indeed was what I consider sufficiently hot water when I tested it. In hindsight, I should have taken a full shower then, but I decided to take a nap before I went out for the night. When I woke up about 45 minutes later, the hot water was no longer hot, but the same lukewarm that I had earlier. Once again, I make my way to the front desk. This time a different front desk person (Omar) took my complaint and offered to move me to a different room. A room directly across the hall. My question was